Hotel Net Selects STI Knowledge to Deliver Technical Support to Its Customers

ATLANTA -- November 6, 2003 -- STI Knowledge, a leading provider of Information Technology Enabled Services, today announced a partnership to provide Hotel Net customers with technical support services.

Hotel Net provides wireless high-speed Internet access to the hospitality industry. The company now services guests at more than 30 hotels and will expand to 2,500 hotels nationwide within the next three years. Industry analysts estimate that by the year 2005, more than 80% of professional, notebook PCs will have wireless Internet capabilities.

The relationship will allow Hotel Net to focus on attracting new customers in this high growth industry and enhancing the company's technology, while STI Knowledge will focus on providing Hotel Net's existing customers with superior customer service and industry-recognized best practices.

Explaining why he chose STI Knowledge, Chirag Patel, president of Hotel Net, said, "We needed more than just a call center and with our STI Knowledge partnership we now have a true help desk, offering 24/7 support. STI Knowledge has elevated the role of the help desk, developing a Hotel Net knowledge base that continually improves to offer our clients the best support in a timely manner."

According to Jay Clark, president and COO at STI knowledge, "We are excited to be partnering with Hotel Net to deliver world-class customer service. STI Knowledge and Hotel Net share the same commitment to delivering exceptional products and services and exceeding customer expectations."

About STI Knowledge
STI Knowledge is a leading provider of Information Technology Enabled Services including business process optimization, outsourcing and education. Headquartered in Atlanta, Georgia, STI Knowledge was established in 1995 with the goal of transforming the help desk from a back-office operation into a front office, customer-focused team that positively impacts the bottom line.

STI Knowledge has been nationally recognized for its industry contribution and growth. Most recently, the Gartner Group recognized STI Knowledge in the Magic Quadrant of Help Desk Outsourcers. Additionally, STI Knowledge was named to Inc. Magazine's 500 fastest growing privately held companies for the third year in a row.

About Hotel Net
Founded by experienced entrepreneurs from the hospitality and wireless technology industries in November 2002, Atlanta-based Hotel Net provides a highly reliable and efficient wireless High Speed Internet Access (HSIA) solution for the hospitality industry. The product, known as wireless HSIA Plus, was developed to provide more than just the immediate need of a secured Internet and has been configured to service all areas of the hotel including the lobby, meeting rooms, guestrooms, and outdoor areas. Due to the proprietary configuration, it is able to deliver an industrial strength signal, virtually eliminating dead spots and providing the hotel properties with 99%+ availability. In addition to the wireless connectivity, Hotel Net provides value-added mobile applications and direct marketing capability to increase the occupancy rate at hotels that have installed their technology. For more information on Hotel Net visit www.hotelnetllc.com.

Contact:
Stuart Smith
Red Nine PR
404.261.0707
ssmith@redninePR.com

www.redninePR.com